Warranty

Warranty Statement   

Verosol has a long tradition of manufacturing and supplying premium-quality internal blinds around the world. Verosol now comes with a five (5) year warranty from the date of Verosol invoice across the entire range of products, covering component failure and manufacturing issues, provided they have been installed and used in accordance with the instructions. Deliveries as from 1/9/2019.

The warranty covers component failure and manufacturing issues. During the warranty period, defects that fall under the scope of the warranty will be repaired free of charge.

Incorrect installation, misuse, alterations and repairs to the product not carried out by Verosol, improper cleaning, outdoor use, treatment with chemically aggressive agents, and external influences (incl. damage, insects, polluted condensation) do not fall within the scope of the warranty.

These warranty conditions supersede all previous and existing materials relating to warranties published by Verosol.
This warranty is not transferrable, and only the original purchaser of the products can make a claim under this warranty. Claims made against transit damage, short supply or visible defects to the products, must be reported within forty eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Verosol.

What the Warranty covers

This warranty covers the repair or replacement of any defective material or component in Verosol blinds. Verosol provides a manufacturer’s warranty that your Verosol blinds will be free from defects in material and workmanship for a maximum of five (5) years from the date of Verosol invoice.

You are also entitled to have the product repaired or replaced if the product is defective. Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time.
This warranty is valid when payment for the Verosol product has been made in full and proof of purchase is provided to Verosol.

The Warranty does not cover:

  • The cost of access equipment (e.g. scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs.
  • Products that are requested outside recommended sizes published in the Verosol pricelist.
  • Any conditions caused by normal wear and tear.
  • Alterations and repairs to the product carried out by a distributor/ specialist, water damage, accidents, misuse, or incorrect installation.
  • Exposure to the elements (sun damage, wind or rain), discolouration over time.
  • Any damage caused by insect increments.
  • Any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew or fungal growths) e.g. kitchens, bathrooms.
  •  Condensation damage; and failure to follow Verosol’s care, maintenance and operating instructions.
  •  Indents cannot be claimed if fabric is kept incorrect and on stock longer than six (6) months.ime.

Warranty Claim Procedure

If you need to make a warranty request you can do so by contacting the Verosol distributor from whom you purchased the product.
Assembly companies that buy fabric directly can contact Verosol.

Important information for you and your customer

V-shaped Sagging of Fabrics
Large-width roller blinds larger than 2400 mm and/or longer than 3000 mm, could show the effect of V-shaped sagging. This effect is predominant in all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.

 

Patterns
Textured or directional fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist. You should expect to see variations of up to 30 mm in the direction of the pattern from one side of the blind to the other.

 

Besides that, Moiré patterns can appear with (semi-) transparent panel tracks when they overlap. Sometimes modern low-E glazing is of influence as well. Moiré patterns are large-scale interference patterns that can occur when an opaque ruled pattern with transparent gaps, like Verosol’s textiles, is overlaid on another similar pattern.

 

 

Light Gaps
All roller blinds allow light to pass around the sides of the fabric (even when black-out fabric is used). This is because the overall width of the blind including its brackets is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting. However, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.

Puckering
Some wider width roller blinds will exhibit a deviation across the width of the fabric at the base rail. This can be minimised via selection of base rail options.

 

Fabric Joins
Some roller blind sizes may require fabric to be joined. Assembly companies may decide at their own risk to join Verosol fabrics. Depending on the fabric and type of join used, this may result in either visible pinholes through the join, or a solid band across the width of the join.

 

 

Railroading and cupping
Assembly companies may decide at their own risk to railroad Verosol fabrics. Railroading fabric often leads to curling or cupping of the outer edges of the blind. Railroading of the fabric changes the appearance of the blind, which is more pronounced in textured fabrics. Cupping of fabric at the outer edges of the blind is more pronounced on wider width roller blinds.

Product Warranty Matrix

Verosol offers a five (5) year warranty for all products. Refer to detailed scope below:

Scope of Warranty

Year 1 Year 5
System Components
– Pleated Blinds (Including lifting mechanisms & cords)
– Roller Blinds (Including chain drives & springs)
– Panel Glides (Including cord & wand mechanisms)
– Roman Blinds (Including lifting mechanisms & cords)
– Mode Curtain (Including wand mechanism)
Fabric
(limited manufacturer’s warranty, no warranty on rolling performance)
Motors
(limited manufacturer’s warranty. Not covered if water damaged or burnt out)
Electronics and Controls (limited manufacturer’s warranty)
Batteries and Battery Packs
(limited manufacturer’s warranty)

Scope of Warranty

Electrical disconnection and reconnection No warranty
Charge for hire of access equipment for repair
(even when product is under warranty)
No warranty
Consequential damage or loss No warranty
After repair (assembled products only) 1 year warranty

Important information for assembly companies (buying fabric)

Stocking roller fabric in cardboard tubes
The tubes should be on a smooth even surface, otherwise indents in the fabric may occur. Advise is not to keep the rolls in stock longer than 6 months.
Stocking pleated fabric cartons
The cartons should be stocked standing up on the long side of the carton. Advise is not to keep the cartons in stock longer than 6 months.